Frequently asked questions

A little help with your cozy finds

Have a question before ordering? Start here, or contact us for help with a specific item or order.

How do I choose the right size?

Start with the size chart in the product’s photos or description. Our clothing comes from different makers, so sizes can vary between items. Visit our Size guide for measuring tips. If a chart is missing or unclear, contact us before ordering.

How do I choose matching family pyjamas?

Check the product description and choose each family member’s size separately. Confirm which pieces are included in the selected option before adding it to your cart.

Where can I find shipping information?

Visit our shipping policy for delivery information. If you need help with a particular product or destination, contact us before placing your order.

Where do your products ship from?

CozyMody is based in Canada and works with suppliers who ship products directly to customers. The shipping origin can vary by item. Please contact us if you need more information about a specific product.

Will my order arrive before a special occasion?

If you are shopping for a holiday, birthday or other date, please check the available delivery information and contact us before ordering. Do not assume an arrival date when one has not been confirmed.

Where can I find return and refund information?

Please read our refund policy for return and refund details. Contact us with your order number if you need help.

What if there is a problem with my order?

Contact us with your order number and a description of the issue. For a damaged or incorrect item, include clear photos if possible so we can review what happened.

Can I ask to change my order or delivery address?

Contact us as soon as possible with your order number and the change you need. We will check whether the request can still be accommodated; changes are not guaranteed.

How should I care for my item?

Follow the care label and the instructions provided with the product. Care requirements differ by material and maker. If instructions are unclear, contact us before washing or using the item.

How can I get in touch?

Use our contact page. Include the product name or order number, where relevant, so we can help with your question.